Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless items inside the box are damaged when received.

All products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at [email protected] within 48 working hours, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Once approved, we will arrange for your items to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if the items are available a new order will be delivered if unavailable we will proceed with the refund.